Frequently asked questions.
Quick answers for suppliers and caregivers. If you don't see your question, contact us and we'll help.
What information do you need to schedule a delivery or installation?
Customer address, equipment type or model, best contact info, access notes (stairs, gate codes, parking), and a preferred date range.
Do you teach caregivers how to use the equipment?
Yes. We provide a practical handoff and basic operating instructions so caregivers feel confident using the equipment safely.
Do you provide completion photos?
When appropriate and permitted, we can provide photos and notes to support supplier closeout and documentation needs.
Do you offer pickups and returns?
Yes — pickups, swaps, and returns are a core part of how we support supplier workflows.
Do you work directly with patients?
We primarily contract through suppliers and deliver and install to the supplier's end customers.
What if the home isn't ready for installation?
If access is blocked or the home isn't ready (no space, a move in progress, missing contacts), we document the issue and escalate quickly so the supplier can decide next steps.
Which areas do you serve?
We cover Georgia (Atlanta metro and statewide routes), Alabama, Florida, Tennessee, North Carolina, and South Carolina, with expanded coverage available by request.
What types of equipment do you handle?
Safety and enclosure beds, complex rehab technology, and a wide range of special-needs and durable medical products — handled by technicians trained on this equipment.