Privacy policy.
How we handle the limited information you share when you contact us or request service.
Last updated: 2026
Overview
Northova provides delivery and installation services on behalf of medical suppliers. This page explains, in plain language, what information we collect through this website and how we use it. It is a general summary and not legal advice; we recommend you have a qualified attorney review your final policy before publishing.
Information we collect
When you submit a form or email us, we may receive your name, contact details, role, and the order or scheduling information you provide (such as equipment type, delivery area, and notes). We collect only what we need to respond and coordinate service.
How we use it
- To respond to inquiries and coordinate scheduling
- To deliver, install, and document services for suppliers
- To improve our communication and operations
Sharing
We do not sell your information. We share details only as needed to perform a service — for example, coordinating an installation with the relevant supplier or caregiver — or where required by law.
Health information
We work in sensitive home and healthcare settings and aim to limit any personal or health-related information to what is necessary to complete a job. Where we handle protected health information on behalf of a supplier, we do so consistent with that supplier's agreements and applicable law.
Data retention & security
We retain records for as long as needed to provide services and meet documentation and legal obligations, and we apply reasonable safeguards to protect the information we hold.
Contact
Questions about this policy? Email info@northova.net.